@extends('layouts.admin')

@section('title', 'Support Tickets')
@section('page_title', 'Support Tickets')

@section('content')
<div class="row mb-4">
    <div class="col-md-12">
        <a href="{{ route('admin.dashboard') }}" class="btn btn-outline-secondary">
            <i class="bi bi-arrow-left me-2"></i>Back
        </a>
    </div>
</div>

@if($message = Session::get('success'))
    <div class="alert alert-success alert-dismissible fade show" role="alert">
        <i class="bi bi-check-circle me-2"></i>{{ $message }}
        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
    </div>
@endif

<!-- Filter Card -->
<div class="card border-0 shadow-sm mb-4">
    <div class="card-body">
        <form method="GET" action="{{ route('admin.tickets.index') }}" class="row g-3">
            <div class="col-md-4">
                <input type="text" name="search" class="form-control" placeholder="Search ticket #, subject, or customer email..." value="{{ request('search') }}">
            </div>
            <div class="col-md-2">
                <select name="status" class="form-select">
                    <option value="">-- All Status --</option>
                    <option value="open" @if(request('status') === 'open') selected @endif>Open</option>
                    <option value="in_progress" @if(request('status') === 'in_progress') selected @endif>In Progress</option>
                    <option value="resolved" @if(request('status') === 'resolved') selected @endif>Resolved</option>
                    <option value="closed" @if(request('status') === 'closed') selected @endif>Closed</option>
                </select>
            </div>
            <div class="col-md-2">
                <select name="priority" class="form-select">
                    <option value="">-- All Priority --</option>
                    <option value="low" @if(request('priority') === 'low') selected @endif>Low</option>
                    <option value="medium" @if(request('priority') === 'medium') selected @endif>Medium</option>
                    <option value="high" @if(request('priority') === 'high') selected @endif>High</option>
                    <option value="urgent" @if(request('priority') === 'urgent') selected @endif>Urgent</option>
                </select>
            </div>
            <div class="col-md-2">
                <select name="category" class="form-select">
                    <option value="">-- All Category --</option>
                    <option value="billing" @if(request('category') === 'billing') selected @endif>Billing</option>
                    <option value="technical" @if(request('category') === 'technical') selected @endif>Technical</option>
                    <option value="general" @if(request('category') === 'general') selected @endif>General</option>
                    <option value="complaint" @if(request('category') === 'complaint') selected @endif>Complaint</option>
                    <option value="feature_request" @if(request('category') === 'feature_request') selected @endif>Feature Request</option>
                </select>
            </div>
            <div class="col-md-2">
                <button type="submit" class="btn btn-primary w-100">
                    <i class="bi bi-search me-1"></i>Filter
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Tickets Table -->
<div class="card border-0 shadow-sm">
    <div class="table-responsive">
        <table class="table table-hover mb-0">
            <thead class="bg-light">
                <tr>
                    <th>Ticket #</th>
                    <th>Customer</th>
                    <th>Subject</th>
                    <th>Category</th>
                    <th>Priority</th>
                    <th>Status</th>
                    <th>Assigned To</th>
                    <th>Created</th>
                    <th class="text-center">Actions</th>
                </tr>
            </thead>
            <tbody>
                @forelse($tickets as $ticket)
                    <tr>
                        <td>
                            <code class="text-primary">{{ $ticket->ticket_number }}</code>
                        </td>
                        <td>
                            <strong>{{ $ticket->user->name }}</strong><br>
                            <small class="text-muted">{{ $ticket->user->email }}</small>
                        </td>
                        <td>{{ $ticket->subject }}</td>
                        <td>
                            <span class="badge bg-secondary">{{ ucfirst(str_replace('_', ' ', $ticket->category)) }}</span>
                        </td>
                        <td>
                            <span class="badge {{ $ticket->priority === 'urgent' ? 'bg-danger' : ($ticket->priority === 'high' ? 'bg-warning' : 'bg-info') }}">
                                {{ ucfirst($ticket->priority) }}
                            </span>
                        </td>
                        <td>
                            @if($ticket->status === 'open')
                                <span class="badge bg-primary">Open</span>
                            @elseif($ticket->status === 'in_progress')
                                <span class="badge bg-warning">In Progress</span>
                            @elseif($ticket->status === 'resolved')
                                <span class="badge bg-success">Resolved</span>
                            @else
                                <span class="badge bg-secondary">Closed</span>
                            @endif
                        </td>
                        <td>
                            @if($ticket->assignedTo)
                                <small>{{ $ticket->assignedTo->name }}</small>
                            @else
                                <small class="text-muted">Not assigned</small>
                            @endif
                        </td>
                        <td>
                            <small class="text-muted">{{ $ticket->created_at->format('M d, Y') }}</small>
                        </td>
                        <td class="text-center">
                            <a href="{{ route('admin.tickets.show', $ticket) }}" class="btn btn-sm btn-outline-primary">
                                <i class="bi bi-eye me-1"></i>View
                            </a>
                        </td>
                    </tr>
                @empty
                    <tr>
                        <td colspan="9" class="text-center py-4 text-muted">
                            No support tickets found.
                        </td>
                    </tr>
                @endforelse
            </tbody>
        </table>
    </div>
</div>

<!-- Pagination -->
@if($tickets->hasPages())
    <div class="d-flex justify-content-center mt-4">
        {{ $tickets->links() }}
    </div>
@endif
@endsection