@extends('layouts.app')

@section('title', 'Support Tickets')
@section('page_title', 'My Support Tickets')

@section('content')
<div class="container my-4">
    <div class="row mb-4">
        <div class="col-md-8">
            <h2 class="h3 fw-bold">Support Tickets</h2>
        </div>
        <div class="col-md-4 text-end">
            <a href="{{ route('user.tickets.create') }}" class="btn btn-primary">
                <i class="bi bi-plus-circle me-2"></i>Create New Ticket
            </a>
        </div>
    </div>

    @if($message = Session::get('success'))
        <div class="alert alert-success alert-dismissible fade show" role="alert">
            <i class="bi bi-check-circle me-2"></i>{{ $message }}
            <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
        </div>
    @endif

    @if($tickets->isEmpty())
        <div class="alert alert-info" role="alert">
            <i class="bi bi-info-circle me-2"></i>
            You don't have any support tickets yet. <a href="{{ route('user.tickets.create') }}">Create one now</a>
        </div>
    @else
        <div class="card border-0 shadow-sm">
            <div class="table-responsive">
                <table class="table table-hover mb-0">
                    <thead class="bg-light">
                        <tr>
                            <th>Ticket #</th>
                            <th>Subject</th>
                            <th>Category</th>
                            <th>Priority</th>
                            <th>Status</th>
                            <th>Created</th>
                            <th class="text-center">Actions</th>
                        </tr>
                    </thead>
                    <tbody>
                        @foreach($tickets as $ticket)
                            <tr>
                                <td>
                                    <code class="text-primary">{{ $ticket->ticket_number }}</code>
                                </td>
                                <td>
                                    <strong>{{ $ticket->subject }}</strong>
                                </td>
                                <td>
                                    <span class="badge bg-secondary">{{ ucfirst(str_replace('_', ' ', $ticket->category)) }}</span>
                                </td>
                                <td>
                                    <span class="badge {{ $ticket->priority === 'urgent' ? 'bg-danger' : ($ticket->priority === 'high' ? 'bg-warning' : 'bg-info') }}">
                                        {{ ucfirst($ticket->priority) }}
                                    </span>
                                </td>
                                <td>
                                    @if($ticket->status === 'open')
                                        <span class="badge bg-primary">Open</span>
                                    @elseif($ticket->status === 'in_progress')
                                        <span class="badge bg-warning">In Progress</span>
                                    @elseif($ticket->status === 'resolved')
                                        <span class="badge bg-success">Resolved</span>
                                    @else
                                        <span class="badge bg-secondary">Closed</span>
                                    @endif
                                </td>
                                <td>
                                    <small class="text-muted">{{ $ticket->created_at->format('M d, Y') }}</small>
                                </td>
                                <td class="text-center">
                                    <a href="{{ route('user.tickets.show', $ticket) }}" class="btn btn-sm btn-outline-primary">
                                        <i class="bi bi-eye me-1"></i>View
                                    </a>
                                </td>
                            </tr>
                        @endforeach
                    </tbody>
                </table>
            </div>
        </div>

        <!-- Pagination -->
        <div class="d-flex justify-content-center mt-4">
            {{ $tickets->links() }}
        </div>
    @endif
</div>
@endsection